Refund decisions made without a policy layer — by human reps, AI agents, or automated systems — compound into inconsistency, approval drift, and exceptions that become defaults. Axiru gives you a single governance layer that applies to every source, every time.
Every plan starts with shadow mode. Upgrade to stop bad refunds automatically.
$0
Read-only Stripe connection. Shadow mode only.
Connect Stripe. Replay 90 days. See how your policy performs. No enforcement until you're ready.
Usage-based
Upgrade from within your dashboard when ready.
Live governance for teams where refund decisions are currently made by individual judgment — human, automated, or both. Priced per governed decision at $0.20 per decision.
Custom volume
All plans start in shadow mode. No commitment required.
High-volume governance with CFO-level visibility. For companies where support volume is high, AI agents are deployed or planned, and finance needs audit-grade evidence across every decision source.
Understand exactly what you pay for before you commit.
A governed decision is any refund, dispute, or adjustment evaluated by Axiru's policy engine. This includes auto-allowed refunds, blocked refunds, and refunds routed to an approver.
Shadow mode replays and historical imports are always free — they never count toward your decision volume.
Growth plan: $0.20 per decision. Stripe invoices at the end of each billing period based on actual usage. No base fee.
Shadow mode is free. Enforcement is usage-based.
Shadow mode is permanently free. Run it on your last 90 days and see how your policy would have performed. No enforcement, no obligation, no expiry.
Shadow mode shows exactly which refunds would have been blocked, escalated, or auto-approved under your policy.
At $0.20 per decision, a team processing 1,000 decisions/month pays $200 — with full enforcement, approval routing, and audit-ready records included.
No base fee, no commitment. You only pay when enforcement is active and decisions are being governed.
Clear answers for self-serve onboarding.
Yes. Every new workspace begins in shadow mode. You only pay when you activate live enforcement.
Yes. Historical import is built into the free evaluation path. Shadow mode import does not count against decision volume.
No. You can start, evaluate, and run simulation entirely without contacting sales.
Connect Stripe at onboarding for live event ingestion, or upload historical data first. Read-only access only during shadow mode.
Yes. Simulation and replay happen before you turn on live enforcement — no production risk.
Read access to refund and dispute events via Stripe webhook. We do not store payment method data. Connection is scoped to refund governance events only.
Yes — annual plans are billed at 10 months for the price of 12. Contact us to switch.
We discuss decision volume, multi-workspace setup, SOX controls, SSO requirements, and whether outcome-based pricing fits your model.
"Our support team makes hundreds of refund decisions a day. Some are human reps. Some may be automated. None of them are governed by a consistent policy with an audit trail. Axiru's shadow mode will show us, in dollars, what that costs — before we spend anything on enforcement."
Start in shadow mode first. Move to live enforcement later.