General support
Product usage, onboarding, and integration help.
support@axiru.comSupport
Support routes built for operators, not generic inbox chaos.
Use the right contact path for onboarding help, security incidents, and workflow troubleshooting.
Support channels
Reach the right team quickly.
Include your environment and account context in every request to shorten time-to-resolution.
Security response
For trust concerns and incident-related escalations.
security@axiru.comCommercial
Demo, pricing, and rollout planning questions.
hello@axiru.comEscalation guidance
What to include for fast, accurate resolution.
High-signal support requests produce faster outcomes across support and engineering.
- Target response: within 1 business day for standard requests.
- Security incidents: include SECURITY in the email subject line.
- Include your Stripe account ID and environment (sandbox or live) for install issues.
- For policy or approval issues, attach the decision ID and timestamp when available.